At VISIONPLAY LIMITED, we value your feedback and are committed to providing the best possible service. Whether you have questions, face issues, or want to share suggestions, our team is ready to assist you. We also process refund requests with a commitment to prompt and transparent service.

How to Contact Us

You can contact us through the following channels:

• Email: support@visionplaytech.com

• Mail: UNIT 10, 32A WESTGATE DRIVE, WESTGATE, AUCKLAND, 0614, NZ

To help us assist you more efficiently, please include the following details in your inquiry:

• Your full name and preferred contact method.

• The name of the game or service you're inquiring about.

• A clear and detailed description of your inquiry, issue, or feedback.

Refund Policy

We offer a full refund for in-app purchases, provided the product or service remains unused. Refund requests must be submitted within 7 business days from the purchase date. For further refund assistance, please contact our customer support team.

Response Time

Our team aims to respond to all inquiries within 3 business days. However, response times may vary depending on the volume of requests and the complexity of the issue.

Business Inquiries

For partnership opportunities, media inquiries, or other corporate matters, please reach out to our business development team at support@visionplaytech.com. Be sure to include relevant details and your company’s contact information for further follow-up.

Privacy and Data Protection

Any personal information you share with us is handled in compliance with our Privacy Policy. We are committed to protecting your privacy and using your data solely for the purpose of responding to your inquiry.

Working Hours

Our customer support team is available during the following hours:

Monday to Friday: 9 AM – 6 PM

Thank you for choosing VISIONPLAY LIMITED. We look forward to assisting you!