Contact us 

At VISIONPLAY LIMITED, we value your feedback and are committed to providing the best possible service. Whether you have questions, encounter issues, or wish to share suggestions, our team is here to assist. We also handle refund requests, ensuring prompt and transparent service.

How to Contact Us

You can contact us through the following channels:

Email: support@visionplaytech.com

Mail: UNIT 10, 32A WESTGATE DRIVE, WESTGATE, AUCKLAND, 0614, NZ

For faster assistance, please include the following information in your inquiry:

l Your full name and contact details.

l The game title or service you are contacting us about.

l A detailed description of your question, issue, or feedback.

Refund Policy

We offer a full refund for in-app purchases, provided the product or service remains unused. Refund requests must be made within 7 business days of the date of purchase. For further refund requests, please contact our customer support team.

Response Time

We strive to respond to all inquiries within 3 business days. Please note that response times may vary depending on the volume of inquiries and the complexity of the request.

Business Inquiries

For business partnerships, media requests, or other corporate matters, please contact our business development team at support@visionplaytech.com. Be sure to include relevant details and your company’s contact information for further follow-up.

Privacy and Data Protection

All personal information provided during your communication with us is treated in accordance with our Privacy Policy. We are committed to protecting your privacy and using your data only for the purposes of responding to your inquiry.

Working Hours

Our customer support team is available during the following hours:

Monday to Friday: 9 AM – 6 PM

Thank you for choosing VISIONPLAY LIMITED. We look forward to assisting you!